Support

Watch how-to videos, explore FAQs, or submit a service request to our customer service team. We’re here to help.

Helpful Tips

These how-to videos will make operating and maintaining your product easy.

  • Maintenance Tips

    Once your windows are installed, you'll want to care for them so they look great for years to come.
  • Dealing with Seal Failure

    Windows that appear foggy may be suffering from seal failure. Learn what causes this issue and how you can fix it.
  • How to Fix Dropping Windows

    Fixing a window that won't stay up is easy and only requires a screwdriver.
  • How to Operate Single-Hung or Double-Hung Windows

    Learn how to operate your new single-hung or double-hung windows.
  • How to Operate Sliding Windows

    Learn how to operate your new sliding windows.
  • How to Control Condensation

    Do you have condensation on your windows? Find out why, and learn how to control indoor humidity in this video.

Do you have specific questions about operating and maintaining your new windows? Get in touch with us.

Locate A Serial Number

If you need service, please locate the serial number on your window before you contact support.

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